Refund policy

We want every gift to land well. If something isn't right, here's how we can help.

Faulty, damaged or wrong items

All products come with guarantees that cannot be excluded under the Australian Consumer Law. Most items also carry a 12-month warranty against faults (unless the product page says otherwise).

If your order arrives damaged, faulty, incomplete or isn't what you ordered, email us at emmasealey1@gmail.com with your order number and clear photos or a short video of the problem. Please keep the item and its packaging until we've sorted it out, and don't send anything back until we've given you return instructions. Depending on the issue we'll send replacement parts, a replacement item, or a full refund to your original payment method.

Change of mind

If you change your mind, contact us within 10 days of delivery. To be eligible, the item must be unused, unopened and in its original packaging.

• Please email us before sending anything back. Returns sent without contacting us first can't be refunded.
• Return postage for change-of-mind returns is paid by the customer.
• Change-of-mind refunds have a 10% restocking fee deducted.

We can't accept change-of-mind returns on health and safety items (including first aid kits), opened items, or bulk orders.

Wrong address or unclaimed parcels

If a parcel comes back to us because the delivery address was incorrect or it wasn't collected, it's treated as a change-of-mind return. Re-delivery costs may apply.

Cancellations

Orders are sent to our warehouse quickly, so please email us as soon as possible if you need to cancel or change an address. We'll do our best, but once an order has been dispatched it can't be changed.

Refunds

Approved refunds are made to your original payment method. Please allow a few business days for your bank to process it.

This policy does not limit any rights you have under the Australian Consumer Law.