Terms of service

These terms apply when you browse or buy from My Friend Is... (myfriendis.store). By placing an order, you agree to them.

Who we are

My Friend Is... is an Australian online gift store. You can contact us at emmasealey1@gmail.com.

Products and prices

All prices are in Australian dollars. We work hard to describe products and show photos accurately, but colours and sizes can vary slightly from what you see on screen. If we make a pricing or description error, we'll contact you and give you the choice to continue with the corrected order or cancel for a full refund.

Orders

Your order is accepted once we send you an order confirmation email. We may cancel an order (with a full refund) if an item is out of stock, a pricing error has occurred, or we suspect fraud.

Payment

Payment is taken at checkout through Shopify's secure payment system. We never see or store your full card details.

Shipping

We currently ship within Australia only. Delivery times and details are set out in our Shipping policy.

Returns and refunds

Returns, refunds and faulty items are handled as set out in our Return and refund policy.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits any rights you have under the Australian Consumer Law or other laws that can't be excluded.

Using our website

Please don't misuse our website, attempt to interfere with how it works, or copy our content without permission. Our website may contain links to other sites; we're not responsible for their content.

Privacy

We handle your personal information as set out in our Privacy policy.

Changes to these terms

We may update these terms from time to time. The version on our website when you place your order is the one that applies to that order.

Governing law

These terms are governed by the laws of Victoria, Australia.